The problems at Nat West bank continue on through day three and the backlash from their customers on social media is huge. At one time a problem like this would have been reported on the news and in the press and most of the rest would have been complaints between people you actually saw. Now… Continue Reading
Category Archives: PR
How to make a crisis out of a school dinner
This morning I was doing my usual trip through the BBC News website when I came across a story headlined NeverSeconds blogger Martha Payne banned from taking school dinner photos. I had never heard of Martha Payne or her blog and I couldn’t quite work out why anyone would be bothered about her taking a photo… Continue Reading
A tale of two social media outcomes
I’ve seen two very different experiences of the power of social media this weekend. One I experienced personally and the other I’ve witnessed over several channels. Daylesford Farm in Notting Hill The first took place in Notting Hill, London. I’d been down on a business trip and had some free time on Saturday morning before… Continue Reading
Feedback – The Good, The Bad and The Ugly
Lovely to hear from you! It’s good to talk and it’s even better to get nice feedback. The reader who posts a positive comment on your blog, the person who ‘likes’ one of your Facebook posts or the follower who retweets your words of wisdom. Lovely stuff and pretty straightforward to deal with. A return… Continue Reading